When your online shop is your lifeline, it’s vital to have expert support available when needed most. Our developers are on standby to assist fixing issues as they arise.
WooCommerce Support on Retainer
Expert WooCommerce Support
It’s important that your WooCommerce website is functional and secure for users at all times. Outdated plugins can cause functionality to break, leaving users with a less than perfect experience when browsing your website. At times you will experience plugin conflicts, which could cause your store to be unavailable, and un-usable.
We have many years of experience working with, developing and maintaining WooCommerce websites, and have developed a support retainer specifically for WooCommerce store owners. Our retainer covers all aspects of WooCommerce maintenance, from plugin updates, theme updates, support, backups, security and site monitoring.
On request, we can also assist with upload of content and products, or adding new functionality or extensions to your WooCommerce website.
We pride ourselves in offering priority support to clients on retainer. If your website is down or users are unable to make purchaces, we prioritise requests to fix any issues, ensuring the site is online and functioning properly.
Request more information
Do you need ongoing support for your WordPress website?
Our WordPress maintenance plans are suited for individuals and small to medium sized businesses looking for a maintenance and support solution for their WordPress websites. We have standard maintenance plans, or we can create a custom plan specific to your requirements. Having a maintenance plan will add huge benefits to your business.
Is this service included in a retainer?
Yes, our WooCommerce support service is included in a retainer. We offer priority support for retainer clients.
What if my WooCommerce is very outdated?
We would do an initial assessment of your WooCommerce before you sign up for a retainer. Some initial fixes or updates might need to be made, for which we will send a separate quotation.
How do I sign up for this service?
To sign up for the WooCommerce support retainer, please contact us to discuss your requirements, and for us to do an assessment of your website. We will keep the entire sign up process as simple as possible.
Peace of mind, with expert support available
We monitor your website and investigate should there be any downtime
Priority support, after hours or even over weekends
Wow, this is an awesome service. All my worries are taken care of. I can definitely recommend, very professional!
I didn’t expect such a quick turnaround for support. Usually I wait days to get support from my developer. Really impressed!
Bulk Hours and Services on Retainer
Do you need bulk hours towards development or adding new features to your WordPress website?
We offer bulk hours (5 hours or more, once-off) which can include anything from theme development, creating new page templates or adding extra functionality to your WordPress. We also offer services on a retainer basis (10+ hours per month). Contact us to discuss your requirements and to request a quotation.